IT Manager
Join Orbis Education and Care and Help Shape the Future
of Technology
Location:
Cardiff/Hybrid - Driver Essential
12 Month Fixed
Term Contract
Salary: Competitive
At Orbis Education and Care, we are dedicated to
empowering people with complex needs to lead fulfilling, independent lives.
Technology plays a vital role in supporting our colleagues, schools, homes and
services, and we're looking for an experienced IT Manager to lead the
delivery of secure, reliable and innovative IT services across our
organisation.
This is an exciting opportunity for a hands-on technology
leader who thrives on driving service excellence, strengthening cyber security,
and delivering modern cloud-based solutions within a purpose-driven
organisation.
The Role
As IT Manager, you will provide leadership and strategic
direction for Orbis's IT function, ensuring our technology services effectively
support colleagues and service users across multiple locations. You will travel
across our sites in South Wales and Northern England
You will lead a dedicated IT team, manage key technology
partners, oversee our Microsoft cloud environment and champion continual
service improvement through ITIL best practice. Acting as the bridge between
technology and the wider business, you will ensure our systems remain secure,
resilient and fit for future growth.
What You'll Be Doing
Lead and Inspire
- Manage,
mentor and develop the IT team, fostering a high-performing and
customer-focused culture.
- Act
as the primary technology partner to senior leadership teams.
- Build
strong relationships with internal stakeholders and external suppliers.
- Manage
IT budgets, monitor expenditure and identify opportunities for
optimisation and value.
Drive Service Excellence
- Own
and develop IT service management processes aligned to ITIL 4 best
practice.
- Lead
incident, problem, change and request management across all services.
- Monitor
service performance, KPIs and SLAs to ensure exceptional end-user support.
- Produce
management reporting and drive continual improvement initiatives.
Own Identity and Cloud Services
- Manage
and enhance our Microsoft Entra ID environment, including Conditional
Access, MFA, PIM and identity protection.
- Oversee
user access, role-based permissions and identity lifecycle management.
- Administer
and continuously improve our Microsoft 365 platform, including Exchange
Online, Teams, SharePoint and OneDrive.
- Manage
Microsoft Intune and Autopilot deployments across multiple sites and
device types.
Champion Cyber Security
- Lead
the management of Microsoft's security technologies, including Defender
for Endpoint, Defender for Office 365 and Defender for Cloud.
- Respond
to security incidents and drive remediation activities.
- Maintain
patch compliance and endpoint security standards.
- Support
Cyber Essentials and wider information security objectives.
- Maintain
and develop the IT risk register and security policies.
Manage Infrastructure and Connectivity
- Oversee
network connectivity across multiple sites, including WAN, LAN, VPN and
firewall management.
- Manage
relationships with ISPs, hardware providers and managed service suppliers.
- Lead
hardware lifecycle planning, procurement, deployment and secure disposal.
About You
You'll be an experienced IT leader with the ability to
balance strategic thinking with hands-on technical delivery.
Essential Skills and Experience
- Proven
experience in an IT Manager, Infrastructure Manager or Senior IT
Engineering role.
- Strong
expertise in Microsoft Entra ID (Azure AD), including Conditional Access,
PIM, SSPR and hybrid identity environments.
- Excellent
Microsoft 365 and Intune administration experience.
- Demonstrable
experience implementing and managing ITIL-based service management
processes.
- Solid
networking knowledge, including TCP/IP, DNS, DHCP, VLANs, VPNs and
firewall technologies.
- Experience
managing third-party suppliers and service providers.
- Excellent
communication skills with the ability to engage confidently with technical
and non-technical stakeholders.
- Strong
documentation, planning and organisational capabilities.
Desirable
- Microsoft
certifications.
- ITIL
certification.
- Experience
working within education, care, healthcare or multi-site environments.
- Knowledge
of Cyber Essentials and information security frameworks.
Why Orbis Education and Care?
At Orbis, our people are at the heart of everything we do.
This is more than an IT leadership position—it's an opportunity to use
technology to make a genuine difference to the lives of children and adults
with complex needs.
You'll join a supportive and purpose-driven organisation
where your expertise will have a direct impact on service quality, operational
effectiveness and future growth.
In Return, We Offer
- Competitive
salary
- Generous
holiday entitlement
- Professional
development and training opportunities
- A
supportive and collaborative working environment
- The
opportunity to contribute to meaningful and life-changing services
- Blue
Light Card membership available
Make Technology Matter
If you're a proactive IT leader with a passion for cloud
technologies, cyber security and service excellence, we'd love to hear from
you.
Apply today and join Orbis Education and Care in
delivering technology that enables outstanding care, education and support.
Orbis Education and Care is an equal opportunity employer
and is committed to creating an inclusive, supportive workplace for all
employees across Swansea.
Orbis Privacy Notice: https://orbis-group.co.uk/applicant-privacy
INDMIX