IT Support Analyst (1st & 2nd Line) -
Cardiff
Hybrid / Office-Based – Pentwyn, Cardiff
£26,000 – £32,000 (Dependent On Experience)
About the Role
We’re looking for a proactive IT Support Analyst to join
our IT team, providing 1st and 2nd line support across a dynamic organisation.
You’ll take ownership of technical issues end-to-end, supporting users across a
wide range of systems and technologies.
About Orbis Education and Care
Orbis Education and Care is a leading provider of
specialist education and care services, supporting children and adults with
complex needs across the UK. Technology plays a key role in enabling our teams
to deliver high-quality care and outcomes—making IT a vital function within the
organisation.
Key Responsibilities
- Provide
1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot
hardware, software, and network issues
- Support
Microsoft 365, Windows environments, and remote access
- Manage
user accounts (AD / Azure AD) and onboarding/offboarding
- Assist
with Intune, device management, updates, and deployments
- Contribute
to IT improvements and small projects
Skills & Experience
- Experience
in an IT support or IT Support Analyst role
- Strong
Microsoft 365 and Windows troubleshooting skills
- Knowledge
of Active Directory, Azure AD, and networking basics
- Experience
using ticketing systems
- Strong
communication and customer service skills
What’s On Offer
- Competitive
salary
- Supportive,
close-knit IT team
- Exposure
to varied technologies and projects
- Career
development opportunities within a growing organisation
Apply Now
If you’re an experienced IT Support Analyst looking for a
varied, hands-on role where you can make a real impact, we’d love to hear from
you.
Orbis Privacy Notice: https://orbis-group.co.uk/applicant-privacy
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